FAQ

Hours:

Monday – Thursday : 8:00 am to 2:30 pm

Friday : 8:00 am to 2:00 pm

Saturday : 8:00 am to 12:00 pm  (Closed on last Saturday)

Sunday : Closed

To see a physician, the patient must be present at the time of registration.

If you miss your turn, we will assume you are not coming back and give your spot to another patient in need.

Bad language, rude, obnoxious, or abusive behavior violates Bill 168: violence & harassment in the workplace and you will be asked to leave.

Our clinic aims to provide excellent and efficient walk-in clinic care. Our physicians are family physicians from the community. Our expectation is that our patients will behave appropriately when requesting our services.

Rude, loud, or disrespectful behavior, directed at other patients, staff, or physicians, is NOT acceptable. Clinic staff and physicians have the right to refuse treatment to patients behaving inappropriately. Our staff has been instructed to notify the police if deemed necessary to protect themselves and other patients.

New and returning patients can request an appointment online. Once we receive your request, one of our receptionists will contact you by email. You can also book an appointment in person at our clinic.

Or simply walk in! There may be a short wait depending on how busy the clinic is.

If feasible, your best option is to renew or replace your lost or stolen health card. To renew your health card you will need to visit a ServiceOntario. You can book an appointment ahead of time at some ServiceOntario locations. For more information please visit the Service Ontario website or contact them Monday to Friday: 8:30 a.m. to 5:00 p.m. Toll-free (Canada): 1-866-532-3161 or TTY Toll-free (Canada): 1-800-387-5559.

If you cannot provide us with a valid health card you will still be able to see the physician, however, cash payment for the visit will be required.

We accept OHIP, UHIP and IFHP medical insurance.